Shipping and Return Policies

At TAP'S Resell Closet, we strive to provide a seamless shopping experience for our customers. Whether you're purchasing dresses, suits, jackets, pants, shirts, blouses, women's shoes, or our selection of vintage, new, and preloved fashion items, we are committed to ensuring your order reaches you promptly and that you’re satisfied with your purchase. Please review our Shipping and Return Policies below.

Shipping Policy

1. Processing Time

  • Order Processing: Orders are typically processed within [number of business days] business days after payment is confirmed. Processing times may vary during peak periods or due to special promotions.
  • Custom Orders: For any custom or personalized orders, processing times may be longer. You will be notified of the estimated delivery time when placing your order.

2. Shipping Rates

  • Domestic Shipping: We offer a flat rate shipping fee of [amount] for all orders within [your country]. Orders over [amount] qualify for free shipping.
  • International Shipping: We ship internationally to select countries. Shipping rates vary based on the destination and will be calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.

3. Delivery Times

  • Domestic Delivery: Estimated delivery time within [your country] is 10 business days after your order is processed.
  • International Delivery: Delivery times for international orders vary by destination but typically range from 10 to 15 business days after processing.
  • Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely. Our carriers include [list of carriers, e.g., USPS, FedEx, DHL, etc.]. You may select your preferred shipping option at checkout.

5. Lost or Damaged Shipments

While we take care to package your items securely, we are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly using the tracking information provided.

Return Policy

1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 7 days of delivery for a refund or exchange, subject to the following conditions:

  • Condition: Items must be unworn, unused, and in their original condition with all tags attached. Items showing signs of wear or without tags are not eligible for return.
  • Final Sale Items: Items marked as final sale or clearance are not eligible for return or exchange.

2. Return Process

  • Initiate a Return: To start a return, please contact us at [your contact email] with your order number and reason for return. We will provide you with return instructions and a return authorization number (RMA).
  • Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure your return is received.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your returned item, we will process the exchange, subject to item availability. If the desired item is not available, we will issue a refund.

4. Refunds

  • Refund Process: Refunds will be processed within 10 days of receiving your returned item. Refunds will be issued to the original payment method used at checkout.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the item received was incorrect or damaged.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., for items returned in a condition different from when received).

5. Non-Returnable Items

For hygiene and safety reasons, certain items such as undergarments, swimwear, and earrings cannot be returned or exchanged.

Contact Us

If you have any questions about our Shipping and Return Policies, please don’t hesitate to reach out to our customer service team:

  • Email: tapsresellcloset@gmail.com